Delivery and Returns

COVID-19 DELIVERY OPTIONS:

Any item you have purchased via our website, purchased over the phone or by Virtual Appointment are subject to our two delivery options below. Also we are offering phone payment and delivery option for all of our jewellery and watch repairs at the current time should you not wish to come in a collect your item. 

1.If you live in Stone or one of the surrounding villages, we are offering a FREE non-contact doorstep delivery service. Please select the LOCAL PICK UP option at checkout and we will contact you via email to arrange a suitable time.

2. Royal Mail 3-4 days – £3.95 (please note there is no guaranteed next day service during the pandemic)We will endeavour to post your items within these times, however we will not be liable for postage delays that are out of our control.

 

A few things to note:

Please note that we deliver to mainland UK only. Any orders placed on a Sunday or bank holiday will not be processed until the following working day.

We will provide a refund on faulty items after inspection. If the item is not faulty, we will only offer an exchange or credit note for the amount paid. Please note that we do not accept the return of earrings for hygiene reasons unless faulty.

If an item is faulty, we ask that you post it back to us. We will refund your postage once the fault has been confirmed, with a proof of postage and amount. The return time may vary due to manufacturer delays; however we will contact you to confirm your return date.

In the event of needing a different ring size, please contact us for further details. Note that delivery times may vary due to manufacturer delays.

Sale items: Items purchased in the sale can be returned for credit within 14 days only. Items that are purchased from the sale category may have slight faults, these faults will be listed in the description of the item before purchase. Please note that any other faults not listed will be accepted and sent back to the manufacturer for exchange or repair.